Privacy Policy

Last updated: August 4, 2025

Quick Privacy Overview

At GlanceHandy, we believe privacy should be as quick and simple as our services. Here's what you need to know: We collect minimal data, process it fast, and delete it quickly. Your convenience shouldn't compromise your privacy.

1. Information We Collect

We collect only what's necessary to provide rapid, convenient services:

Service Request Data

  • Account Basics: Email, name, and preferred contact method
  • Service History: Past requests and preferences for faster future service
  • Location Data: Used only during active service delivery (deleted after 24 hours)
  • Payment Information: Tokenized and secured through PCI-compliant processors

Automatically Collected

  • Device Information: Type, OS, and browser for service compatibility
  • Usage Metrics: Features used and response times for optimization
  • Performance Data: Load times and error rates to maintain speed

2. How We Use Your Information

Every data point serves our mission of quick, convenient service:

  • Process and fulfill your service requests rapidly
  • Connect you with the right service providers
  • Remember your preferences for one-tap repeat services
  • Send real-time updates about your requests
  • Optimize routing and reduce wait times
  • Provide instant customer support
  • Prevent fraud and ensure service quality

3. Our "Ephemeral Data" Approach

We pioneered the concept of ephemeral data for convenience services:

  • Location Data: Deleted within 24 hours after service completion
  • Service Details: Anonymized after 48 hours
  • Communication Logs: Retained for 7 days then purged
  • Temporary Files: Auto-deleted after processing

What We Keep Longer

  • Account Information: While your account is active
  • Service History: 90 days for quality and convenience
  • Payment Records: As required by financial regulations
  • Legal Documents: Per applicable retention laws

4. Sharing with Service Partners

We share data only to complete your requests quickly:

Partner Type Data Shared Purpose
Service Providers Name, location, request details Fulfill your service request
Payment Processors Tokenized payment data Process transactions securely
SMS/Email Services Contact info, updates Send notifications
Analytics Tools Anonymized usage data Improve service speed

We NEVER sell your data to advertisers or data brokers.

5. Your Privacy Controls

Quick access to all your privacy settings:

Instant Controls

  • One-Tap Data Download: Get all your data in seconds
  • Quick Delete: Remove specific services from history
  • Instant Opt-Out: Stop any data processing immediately
  • Privacy Mode: Use services without saving history

Account Settings

  • Manage data retention preferences
  • Control third-party sharing per service type
  • Set automatic deletion schedules
  • Choose notification preferences

6. Security Measures

Fast doesn't mean insecure. We protect your data with:

  • 256-bit Encryption: For all data transmission
  • Secure Infrastructure: SOC 2 compliant hosting
  • Access Controls: Multi-factor authentication available
  • Regular Audits: Monthly security assessments
  • Incident Response: 15-minute response time for breaches
  • PCI DSS Compliance: For payment processing

7. Location Services

Location data powers our convenience, but privacy comes first:

  • Only collected when you request location-based services
  • Precise location used only during active service delivery
  • Converted to general area (zip code) after service completion
  • Fully deleted within 24 hours
  • Never shared with advertisers
  • You can use address entry instead of GPS

8. Cookies and Tracking

We keep tracking minimal and transparent:

  • Essential Cookies: Login sessions and security
  • Functional Cookies: Remember your preferences
  • Performance Cookies: Anonymous speed metrics
  • No Ad Cookies: We don't use advertising trackers

9. Your Legal Rights

You have rights, and we make them easy to exercise:

Universal Rights

  • Access: See all data we have about you
  • Correction: Fix any incorrect information
  • Deletion: Remove your data (some exceptions apply)
  • Portability: Export data in standard formats
  • Objection: Opt-out of specific processing

Regional Rights

  • California (CCPA): Additional disclosure and opt-out rights
  • EU/UK (GDPR): Enhanced consent and processing rights
  • Other Regions: We honor local privacy laws

10. Third-Party Services

When we connect you with service providers:

  • Each provider has their own privacy policy
  • We share only necessary information
  • Providers are contractually bound to protect your data
  • You can request provider data practices anytime
  • Report privacy concerns to [email protected]

11. Children's Privacy

GlanceHandy is for users 16 and older:

  • We don't knowingly collect data from children under 16
  • Parents can request deletion of accidental collection
  • Age verification for certain services

12. International Data Transfers

For our global quick-service network:

  • Data processed in user's region when possible
  • Cross-border transfers use standard contractual clauses
  • You're informed when data leaves your region
  • Option to restrict processing to specific regions

13. Updates to Privacy Policy

We'll notify you of changes through:

  • In-app notifications
  • Email to your registered address
  • 30-day notice for material changes
  • Option to download data before changes

Contact Us - Quick Support

Privacy questions? We're here with quick answers:

Privacy Team: [email protected]
Data Requests: [email protected]
Opt-Out: [email protected]
Live Chat: Available 24/7 in app

Response Times:
General inquiries: 4 hours
Data requests: 24 hours
Urgent privacy matters: 1 hour

Privacy TL;DR: We collect what we need, delete it fast, never sell it, and give you control. Questions? [email protected]